Pbs037_How Budtenders can Upsell & Cross-Sell

Budtenders have a duty to help customers find the products that meet their wants & needs. Getting your customer to try several products is ideal, but sometimes upselling & cross-selling can feel uncomfortable. We’ll dive more deeply into the psychology of when, how, and why to upsell in the dispensary, including a good set of considerations before you upsell, how to incentivize buyers to add purchases through science-backed tactics, and tips for when to avoid upselling to the wrong customers.
One Article Discussed
[1] “How to Upsell and Cross-Sell in Retail” from Vend HQ