Pbs050_“Downselling” & How Not to do It

Being a budtender is a game of balancing priorities - your main goal is to provide customers with the right products for their needs & budget, but you must also make money for your dispensary to be successful. You may be tempted to recommend a cheaper product, or “downsell”, as a way to satisfy the customer - but this tactic is harmful not only to your dispensary’s bottom line, but to the customer’s experience too! Learn what downselling is, why you should avoid it at all costs, and other tactics to gain customer trust without mentioning prices.
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